CAPTIVATING SPACES

Enchantent is low impact glamping housing that is designed to merge with its environment. Become part of nature and blend into its cycles, feel its rhythms and motions.

COLLECTIONS

At Enchantents, our tent collections are conceived as harmonious extensions of the natural world. Each structure is thoughtfully designed to blend seamlessly with its surroundings, offering a tranquil retreat that resonates with the rhythms of nature

Simetrix Collection

Embodying geometric precision, the Simetrix series offers versatile configurations that adapt gracefully to diverse landscapes.

Mandala Collection

Inspired by natures patterns, the Mandala series invites guests into a space of contemplation and connection, where organic forms and thoughtful design coalesce into a sanctuary of peace.

Live the Landscape

Elegant glamping shelters shaped to mirror ridgelines and meadows—designed to ebb and flow with the seasons, not stand apart from them.

One with the Nature

Melt into hills and forests- quiet luxury through clean lines, efficient ventilation, and craftsmanship built to last.

Modular

Our tents are designed to inter-connect in between the diffrent sizes; through a series of tunnels. There are also modules that can be attached to expand each unit.

State of the art materials

Our state of the line materials will ensure comfort at the same time as superb service for a very long time. We have designed these shelters as the least impactful and most advanced in features and longevity.

Testimonials

LJS CHICHIKAN, Valladolid, Mexico.
Within our hotel project, we plan to dedicate a large area to glamping, combining tents and marquees with buildings, all seamlessly integrated into the surrounding jungle environment. We were fortunate to find a supplier like Enchantents, who have exceeded our expectations. Led by two excellent professionals, Kareen in design and Jairo in production, they were fully committed and helped us complete our facilities with tents perfectly suited to all our requests and expectations. We experimented with the Decagome and Dakini models as guest rooms, Makten as a gym and spa, and the large Tatun as a lobby, currently totaling 34 units.We would like to highlight their commitment and personal touch, extensive experience, on-time delivery, quality of workmanship and materials, and, above all, the professionalism of working with a top-tier company. Lorenzo Fluxa and Emilio Honorato.
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Holos Retreat Center, Costa Rica
Working with Kareen significantly upgraded our facilities and guest experience at Holos. We have enjoyed the collaborative process of evolving our retreat center and the tent designs with the Enchantents team. Ian Michael.
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Simetrix

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Enchantents Warranty & Returns 

 

Effective Date: May 8, 2025

Sections

  • Scope
  • Warranty Period
  • What’s Covered
  • What’s NOT Covered
  • Claim Procedure
  • Limitation of Liability
  • Returns (Non‑Warranty)
  • Maintaining Your Warranty
  • Governing Law & Dispute Resolution
  • Contact Information

1. Scope

  • Applies to all Enchantents glamping tents and accessories sold by Nomadixgear SA de CV under the Enchantents brand.

2. Warranty Period

  • Permanent Models (e.g. Simetrix and Mandala lines): 5 years from delivery.

3. What’s Covered

  • Repair or replacement of manufacturing defects in seams, fabric, frame, connectors, or metal fittings.
  • Free replacement of metal connector parts if defective.
  • Normal outdoor use (wind, rain, sun) when installed and maintained per instructions.
  • Optional: Installation labor covered for warranty repairs when Enchantents installation team is hired.

4. What’s NOT Covered What’s NOT Covered

  • Misuse, neglect, vandalism, improper installation, storms beyond design limits, fire, acts of God.
  • Color fading or patina from natural weathering.
  • Mold or mildew from failure to follow cleaning guidelines.
  • Transit damage without timely carrier claim.

5. Claim Procedure

  • Inspect & Photograph upon receipt.
  • Notify sales@enchantents.com within warranty period with order details & photos.
  • Receive RMA and return instructions.
  • Ship back (customer pays unless otherwise agreed).
  • We repair/replace and return at our cost.

6. Limitation of Liability

  • Sole remedy: repair or replacement under warranty.
  • Excludes indirect, incidental, consequential damages.
  • Max liability = purchase price paid.

7. Returns (Non‑Warranty)

  • Unused products returnable within 10 days for refund minus 30% restocking fee & shipping.
  • Custom/special-order items non-returnable.

8. Maintaining Your Warranty

  • Clean canvas annually with mild soap; dismantle in high winds/storms.
  • Retain proof of purchase & service records.

9. Governing Law & Dispute Resolution

  • Governed by Mexican commercial law.
  • Arbitration in Xalapa, Veracruz per Terms of Sale.

10. Contact Information

  • Email: sales@enchantents.com
  • Phone: +52 55 4169 1153
  • WhatsApp: +52 55 3426 4875

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Add ons and accesories

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Contact us

Mandala

Mandala

Choose the tent you like

Makto

Maktun

Makten

Muktutu

Tara

Dakini

Tatun

Simetrix

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